Question 1

Who is GREE Direct?

Accepted Answer

GREE Direct is the biggest distributor of GREE airconditioning and water heating products in South Africa and have been in business for over a decade.
 
We pride ourselves with a fully comprehensive customer service from sale to install and the most energy efficient ACs on the market.

Question 2

How do I determine the size of aircon required for my application?

Accepted Answer

Room size is dependent on the square meterage of the area. You can determine the size of your unit by multiplying the length x width of the room, then multiply this figure by roughly 600 BTU's per m2.
Each unit on the website specifies the square meterage of the space it caters for.
 
E.g. A room size of 20m2 (5m across by 4 meters wide) will require a 12000btu size aircon. A room size from 20m2 to 40m2 (10m across by 4m wide) will require a 18000btu size aircon and so on.

Question 3

What is included in the installation fee?

Accepted Answer

The cost of the back-to-back installation (i.e. indoor unit located on the other side of the wall opposite the outdoor unit) with available plug point for the 9000btu and 12000btu is R2300.00 (incl. VAT). The cost of the installation for the 18000btu and 24000btu is R2500.00 (incl. VAT)
 
The cost of this installation includes the following:
Up to 3metres of refrigerant piping, drain pipe and cable
Outdoor mounting bracket (if required)
Installation to a maximum height of 3metres above ground level
Drilling of one hole for piping
Holes will be filled but not painted
The installing team will quote for all costs in addition to the 3metre back-to-back installation which will include but are not limited to the following:
Any required piping and cabling in addition to the piping and cabling referred to above, or electrical connection to the main switchboard
Travelling expenses in the event of the installation being out of a 30km radius from where the unit was bought
 
Any other extras, including but not limited to:
external isolators and additional electrical work required
any additional refrigerant piping, insulation, drain pipe and cable
trunking to cover piping
Please note costs of isolators are not included in the installation fee. Isolator switches are a regulation requirement and are not included in the cost of the installation. A qualified electrician must install an isolator at your own cost. He must install the isolator not more than 2metres from the condenser and within view of the condenser. The cost of this is in addition to the installation cost of the unit and must be paid directly to the electrician. Indoor and outdoor units must always be earthed.

Question 4

How will I be invoiced?

Accepted Answer

Your invoice will come with purchase of product or on accpetance on personalized quote.
 
We require full payment before installation in order for us to release the unit from our warehouse (Proof of payment works as well).
 
Failure to pay before installation date will result in cancellation of install.

LET US KNOW HOW WE CAN HELP YOU